Privacy Policy

We, Rizera App ("Rizera App"), along with our subsidiaries and affiliated companies, respect your right to privacy. This Privacy Policy (the "Policy") outlines Rizera App's policies and procedures related to the gathering, using, and disclosing of information collected from you.

A brief overview of the Rizera App Service.

Rizera App uses a proprietary reservation and inventory management system, or Platform, in each of the restaurants and other locations available through the Service (a "Venue"). The Platform interacts with the Venue to find available reservations, to secure, to change, or to cancel reservations. Where reservations are placed directly with a Venue that uses the Platform, or through third party reservation services that a Venue may use, information about patrons of a Venue (referred to as "Guests") is recorded in (or transferred to) the Platform. While an individual Venue's reservation inventory is accessible to the Platform to perform these functions, other information that may be stored by a Venue (for example, credit card information) is not accessible to the Platform.

Types of information we collect

Data that allows someone to identify or contact you, such as, for example, your name, address, telephone number, e-mail address and any other nonpublic information about you that is associated with or linked to the foregoing data or that may allow someone to contact you. We may collect Personal Data and Anonymous Data, as described below. Anonymous Data means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of specific individuals.

Rizera App customers are Venues (or agents with whom Venues have contracted to handle reservations), and only Venue employees or agents have Accounts (which are defined below) with Rizera App. Guests do not have Accounts on the Platform, except where provisions are specifically stipulated.

Information You Provide to Us.

We may collect Personal Data from you, such as your first and last name, gender, e-mail and mailing addresses, and password when you create an account to use the Services (“Account”). Only representatives of a Venue may create an Account (each such individual, a “Registered User”). If you access the Services on your mobile device, we may collect your phone number and the unique device id number (Registered Users only).
When connecting to our Services via a service provider that uniquely identifies your mobile device, we may receive this identification and use it to offer extended services and/or functionality (Registered Users only). If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. If you participate in a survey conducted via the Services, we may collect additional profile information. We may also collect Personal Data at other points in our Site or Services that state that Personal Data is being collected.

Information Collected from Third Parties.

When a Venue takes a reservation directly from a Guest, or receives such information from a third party service or platform (i.e., Google), Personal Data about the Guest is recorded in the Platform. In addition, Guest notes (such as dining preferences) may be recorded in the Platform by Venue staff.
When a Guest makes a financial transaction with a Venue via the Platform, we will collect all information necessary to complete the transaction, including credit card information. We do not store payment information directly on our servers, but this information may be shared with Venues and third parties as set forth herein. Purchase histories of Guests may be linked to the Platform by the Venue point of sale systems.
If you wish to receive promotional or other communications from the Venue, then you may "opt-in" to receive them either through the Platform or directly, as applicable, and subject to the Venue's marketing policies.

Communications and Disclosures.

Rizera App sends automated service messages to guests via email and/or text regarding upcoming or recent Venue reservations or other core functions of the Services, such as confirmations, reminders, and/or invitations to provide customer feedback ("Service Communications"). We may, however, send essential Service Communications to the contact information associated with your Account as long as you use the Service. Rizera App will never sell, rent, loan or otherwise distribute any of your personal information (including but not limited to your name, email address, phone number, or any other identifiable information about you) to any third party, except as described in this Policy and with your prior, express written consent.

How Rizera App Protects Data

We use a state-of-the-art, multi-layer encryption algorithm to ensure the security of your Personal Data and your Account information.